Breakthroughs in Performance from Benchmarking

Organizations concerned with continuous quality improvement benchmark other organizations with better results and processes. They find benchmarking to be an invaluable tool for their “improvement toolbox”. Benchmarking is identifying organizations with best practices and results and adapting their practices for innovation in your own organizations. Benchmarking is appropriate when a breakthrough in performance is needed. It enables you to learn what is possible outside your current belief system and cause a “hockey stick” on your performance results graph.

Tangible Results from Benchmarking Efforts

1. Ritz-Carlton Hotel Corporation reduced the number of customers experiencing defects from 25% to 1% through benchmarking a competitor.
   
2. Granite Rock Construction Company learned from a bank how to reduce customer waiting time from hours to minutes and learned from Domino’s Pizza how to cut delivery times for mixed concrete.
   
3. Southwest Airlines learned from a racing pit crew how to reduce preparation time on the ground in-between flights and thereby improve on-time departures and arrivals.

Unique Qualifications

The principal consultant at Leading Excellence, Karen Trisko, has extensive practical experience in benchmarking:

1. Co-founded the Center for Continuous Improvement Technology in 1992, a benchmarking cooperative that sponsors site visits and writes case studies about best practice organizations.
   
2. Launched BenchmarkINDEX USA, the American arm of a worldwide benchmarking database providing confidential studies of your results on 64 measures compared to others in your industry of similar size.
   
3. Selected by the City of Los Angeles Community Development Department to develop benchmarking capability in its 22 workforce development and employment service centers.
   
4. Conducts benchmarking studies for clients on a regular basis.

How We Help You

1. Train your benchmarking team in a step-by-step benchmarking process.
   
2. Guide your team’s selection and qualification of appropriate benchmarking data sources and/or partners.
   
3. Assist the team in adapting benchmarking findings for innovative solutions in your organization.
   
4. Guide the team in setting new goals and monitoring performance.

Call the number below for fees and to schedule your benchmarking training and support.

Leading Excellence
Phone: 720.413.9414
Karen@leadingexcellence.com