Organizations that measure their performance in key success areas perform better than those without measurements. If you are following the Baldrige Criteria for Performance Excellence, you know the fundamental importance of gathering and reviewing information systematically to help you make decisions using “fact-based management.” A balanced performance scorecard includes measures of financial health and the factors that lead to financial success - including customer focus, employee focus and learning, and process effectiveness.

Scorecard Workshop Benefits

1. Enhanced performance in your organization’s critical success factors
   
2. Clear, systematic feedback on areas of success and areas for improvement
   
3. Improved decision-making
   
4. Increased ownership for results at all levels of the organizations
   
5. Basis for recognition and reward of employees
   
6. Foundation for preparing “Measurement and Analysis” and “Results” Categories of your Baldrige or CAPE Award application

Unique Qualifications

Leading Excellence specializes in helping public, private, governmental, and non-profit organizations develop the fundamental infrastructures to achieve their desired performance and implement the Baldrige Criteria for Performance Excellence. The principal consultant, Karen Trisko, has helped many organizations in varied industries implement their scorecards and find an easier path to success.

Workshop Agenda

1. Validate your organization’s key success factors
   
2. Select appropriate measures and goals for the success factors
   
3. Define leading and lagging indicators
   
4. Define a data collection plan
   
5. Develop the scorecard format with three tiers (executive, mid-management, and front-line)
   
6. Select external benchmark comparisons for future goal-setting
   
7. Provision of an Excel scorecard template with pre-defined trend charts.

What It Takes

Call for workshop fee, time requirements, and preparation requirements.

Leading Excellence
Phone: 720.413.9414
Karen@leadingexcellence.com